Plan Life Care on radio station WSBB. We talked about many topics, but the main topic was the Seniors Got Talent fundraising event.
de and particularly a need for for
00:03
assisted living it’s a free service for
00:06
them to use and we’re grateful and happy
00:09
to be serving the community in that
00:12
regard also serving the community we
00:15
have this morning with us back again
00:17
happy to bat have back anthony forward
00:19
with planned life care good morning
00:21
Anthony well good morning tom and good
00:23
morning Volusia it’s a lovely lovely day
00:26
here and thence always a pleasure to
00:28
start the day in the company of such
00:29
great people well agreed and you know
00:33
I’ve heard some some good some good news
00:36
about how your your customers the people
00:42
who you’re serving are feeling about the
00:44
service that you provide so tell us
00:46
about what you do and about that the
00:48
accolades that you’ve been been given
00:50
recently well thank you
00:52
well plant life care is very proud to
00:54
announce that we’ve been ranked as the
00:56
best of but in with both client feedback
01:00
and caregiver feedback we also get
01:03
feedback from our caregivers that’s by
01:06
an outside company that does does
01:09
surveys with my clients and my
01:11
caregivers they choose them at random
01:12
sample them and they’re very metric
01:14
driven and they’ve they’ve given me this
01:18
best of ranking in both clients and
01:19
caregiver rankings so I’m very proud of
01:21
that well congratulations and you know
01:24
when people are thinking about the need
01:27
for home care services whether they’re
01:31
in transition from the hospital or they
01:34
are at home or maybe in transition into
01:37
assisted living or some other
01:38
environment you know there there are a
01:41
number of providers out there you know
01:43
there are lots of different names but
01:45
can’t be confusing and so you you’ve
01:49
differentiated planned life care through
01:52
there as a result of the service that
01:54
you provide so congratulations well
01:56
thank you so much it’s really a
01:58
testament to my caregiver quality I I
02:01
tried very hard to make sure they feel
02:03
happy and secure and they pay me back by
02:06
giving great service to the clients and
02:08
that’s all I can ask for
02:09
I see and so with with this kind of quoi
02:14
control that you do this kind of
02:16
customer feedback is this something that
02:17
is it a one-time thing or do you is this
02:21
an ongoing process that you’re involved
02:23
with it’s happens every month it’s very
02:26
metric driven it happens just
02:29
continuously and basically I await the
02:33
results to come back from me each and
02:35
every month so it’s ongoing with both
02:38
clients and with the caregivers you know
02:41
one of the things that you commented on
02:42
I know and I’m aware of is that you
02:45
actually employ your your staff and you
02:48
and some of them are even salaried as
02:52
part of your team talk for a minute
02:54
about that well a lot of agency out
02:58
there they they use contractors I just
03:00
don’t want to go that route all of my
03:02
employees are w2 employees and an
03:06
increasing percentage of my core
03:08
employees are now salary w2 employees
03:11
which means that they really have
03:13
committed to the company they’re not
03:15
working elsewhere they’re really
03:16
dedicated to the company and it’s my
03:19
great joy to give those caregivers that
03:22
solid salary base and they pay me back
03:25
with good quality care yeah well then
03:27
and that’s another differentiator
03:29
certainly that loyalty that commitment
03:32
to the company into the service well
03:35
we’re gonna take a break and when we
03:36
come back we’re gonna learn more about
03:38
plan life care thank you
03:41
[Music]
03:45
the stations of WSB be keep getting
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better and bigger we broadcast on AM
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106.9 and still community-focused we are
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the great voice of Volusia County from
04:10
your WSB B 2020 Volusia County newsroom
04:13
I’m Amy Ryan according to the latest
04:15
poll most full Arabians have yet to
04:18
decide who they want to be the next
04:20
governor or Alan Specter has more the
04:22
latest poll from Saint Leo University
04:24
indicates that 44% of Republican voters
04:28
and 47% of Democratic voters are
04:30
undecided among Republicans who have
04:33
made up their minds 35 percent back
04:36
Agriculture Commissioner Adam Putnam for
04:38
governor and 13 percent support
04:40
congressman Ron De Santis former
04:42
congresswoman Gwen Graham and former
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Miami Beach Mayor Philip Levine share
04:46
the lead among Democrats at 14 percent
04:49
followed by Tallahassee mayor Andrew
04:51
Gilliam with 10 percent and Orlando
04:53
businessman Chris King with 6 percent
04:55
I’m Alan Specter this 2020 Volusia
04:59
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well good morning welcome back to focus
07:09
on senior lifestyle this is Tom on luck
07:12
I’m your host and I’m back with Anthony
07:14
Ford who runs planned life care and
07:18
Anthony there’s there are lots of ways
07:21
that you’re contributing into the
07:23
community you’ve you’ve you become very
07:25
active here core serving our seniors and
07:27
their families in the area right I know
07:31
also that you know you like to give back
07:34
to the community and there’s a really
07:36
interesting I think got a fun kind of
07:37
event that’s upcoming that you I know
07:40
are involved with and I’d like to give
07:42
you a chance to talk a little bit about
07:43
that oh my gosh yes well this is really
07:46
exciting and I’m so honored to be
07:48
helping out with this
07:49
this is seniors Got Talent and it’s
07:53
presented by originated from Seles elder
07:57
lore
07:57
it started from an idea that was founded
08:00
by Riviere assisted living but it’s it’s
08:03
basically a talent show and all proceeds
08:07
from this will go to fund senior care
08:09
for those who need and don’t have the
08:12
ability to pay it’s a really fun way of
08:15
raising money and raising awareness in
08:17
the community and I’m just so honored to
08:19
be part of it okay so have they chosen a
08:22
date yet for the event
08:24
yep the the it will be the main event
08:27
will be on September 20th but there are
08:29
a bunch of audition events that will be
08:31
leading up to that we will be publishing
08:34
the exact time scale when we’ve got a
08:37
list of whoever is participating so we
08:40
know the numbers but we’re aiming to
08:42
have the main event on September 20th
08:44
this year and so and who’s a senior well
08:49
in the definition here it’s 65 plus but
08:52
you know we’ve that’s the definition for
08:57
this show but we’d like anyone to
08:59
participate because companies can come
09:02
along and sponsor we want people to work
09:04
on the leadership committees so anyone
09:07
who’s interested please let us know well
09:09
for sure seniors do got talent no doubt
09:12
about that we’re really happy about it
09:14
and you know with with companies like
09:17
like like Anthony’s
09:19
there there are ways to reach him and
09:24
he’ll talk about that in a few minutes
09:26
but there’s a new way here in Volusia
09:30
County to learn about senior resources
09:35
and we have your Julian Cantillo who is
09:39
from a company called our seniors dotnet
09:42
good morning Julian good morning Tom
09:45
thank you for having me good to have you
09:47
here tell us a little bit about who you
09:49
are and what you do because I think
09:52
you’re introducing kind of a new concept
09:54
into our community absolutely our
09:57
seniors dotnet magazine and resource
09:59
directory is available to the consumers
10:03
here in Volusia and Flagler County they
10:06
can pick up the magazine for free at
10:09
over 200 locations around Volusia and
10:12
Flagler like as an example CVS Walgreens
10:16
Denny’s you name it and we have
10:19
informative articles that we bring to
10:23
our readers we print quarterly and at
10:26
the same time we put vendors that wish
10:30
to come on board through a vetting
10:31
process so that the seniors can feel
10:33
comfortable selecting the services that
10:37
are provided by these vendors great and
10:41
so tell us a little bit about the range
10:43
of types of vendors because well we know
10:46
that you know Anthony might be one that
10:49
you would you would suggest for home
10:51
care is it all kind of medical service
10:55
or what what’s the range of things that
10:57
you you have within your network no
11:01
completely there’s no limitation okay we
11:06
have legal we have accountants we have
11:09
auto dealerships we have roofing
11:11
companies and for the most part when we
11:14
do the vetting process we actually use
11:17
the services to make sure that these
11:19
folks will deliver what they’re
11:22
promising okay and if you pick up the
11:24
summer edition
11:25
it’ll be out and available to everyone
11:28
by June 29th you’ll see tree work now as
11:32
an example
11:33
tree-trimming company that’s coming on
11:35
board mmm-hmm yeah excellent so I’m
11:38
imagining a situation maybe has been in
11:41
the area for a while but does not know
11:47
about resources or in particular for
11:50
people who are coming into the area and
11:52
we have a lot of new people coming into
11:54
volusia county every day who may be of
11:58
the senior age 65 and older let’s say
12:01
and so do you anticipate that that you
12:07
would be a resource to some of these
12:09
folks who just are not sure how to
12:12
approach services that they might need
12:15
for their home or personally absolutely
12:18
absolutely not only you know for new
12:22
residents but obviously we know we have
12:24
a lot of snowbirds here in Volusia and
12:27
Flagler and the population is growing by
12:29
the minute but for example even auto
12:33
repair something as simple as auto
12:35
repair you want to make sure you’re
12:37
taking your vehicle to an honest
12:39
reliable mechanic okay we have those
12:42
listed on there okay the we did an
12:45
article just recently on yoga for
12:48
seniors as an example and got a lot of
12:53
calls got a lot of emails people want to
12:55
know a lot of people don’t even realize
12:57
because they’re not promoting it
12:59
properly if you’re a Medicare recipient
13:02
and you belong to any of the plans you
13:05
get free gym membership and they’re not
13:08
really educating and informing our
13:10
seniors about that you know I’m really
13:12
surprised to hear about yogurt for
13:14
seniors I didn’t realize that they that
13:17
there was a specialty for I think you
13:19
you you I think I heard you wrong it’s
13:21
yoga for seniors that’s fantastic that’s
13:24
that’s a great what what a great a great
13:27
resource you know when we come back
13:31
we’re gonna take a break
13:32
Julie when we come back I’d like to
13:33
understand more about how you vet and
13:38
you know do the approval process for
13:41
your your vendors because I’m impressed
13:44
with with how you do that so we’re gonna
13:45
take a break we’ll be right back
13:48
[Music]
13:54
this is Jay Harvey join us Sunday
13:57
morning for the music of the Boston Pops
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brought to you in part by sea pines
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Memorial Gardens on the great voice of
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Volusia County
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tres CoBank has whole town checking with
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three debit card in online banking
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member FDIC there’s not enough common
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sense in senior care confusing choices
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what’s the answer
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I studied plan life care to provide
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in-home care for my mother care with
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licensed bonded insured and thoroughly
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well welcome back we are focusing on
15:55
senior lifestyles here this morning and
15:57
we were welcoming back Julian Cantillo
16:01
and our seniors dotnet his company that
16:04
provides all the range of these kinds of
16:07
services that can help you
16:09
you know safely and happily live at home
16:13
and Julian I know we we talked a little
16:17
bit earlier about how you go through the
16:19
process of vetting and you know it’s
16:22
easy enough to say gee this is I think I
16:26
like this person and I trust them enough
16:29
to be able to add their name in but I
16:31
think you take another step further when
16:34
you’re vetting is if you will or proving
16:37
someone for your network right
16:38
absolutely absolutely and for example
16:41
when we were going through the vetting
16:44
process of roofing companies we vetted
16:46
over 22 different roofing companies in
16:49
the area okay and we asked to speak with
16:52
the executives of the companies provide
16:55
us with sample of their contracts what
16:58
the requirement were for deposits etc at
17:02
the end of the day we actually gave them
17:06
a roofing job as part of the vetting
17:08
process okay to make sure that they were
17:11
gonna deliver what they promised and at
17:14
this juncture doesn’t mean that we’re
17:16
just limited to one roofing company but
17:18
at this time okay we have on board as an
17:22
example Sun Coast Roofing Rick and his
17:24
wife run the operation and at the end of
17:27
the day Rick made it clear that although
17:29
he’s been growing he’s now serving seven
17:33
counties okay he’s accountable for
17:36
everyone in the company if there’s a
17:39
problem we have his number we can call
17:42
him directly and he’ll take care of it
17:44
and so when when your customers are use
17:49
the service do you is there a follow-up
17:53
process that you use to determine how
17:56
satisfied they were with with the with
17:59
the outcome well part of the service
18:01
that we provide is that the providers
18:04
okay or their vendor
18:05
agreeing to a code of ethics as part of
18:08
the code of ethics if there’s ever an
18:10
issue and the consumer gets ahold of us
18:13
and says hey we called so-and-so we’re
18:15
having an issue it allows us to step in
18:18
mediate try to resolve the issue and try
18:21
to bring closure to the matter well
18:24
excellent Julian tell our listeners how
18:26
they can reach you at our seniors net
18:28
well the web site not only do we deliver
18:31
the magazine direct mail not only do we
18:34
have it available for local circulation
18:36
but also if your family member wants to
18:40
look at the magazine online just go to
18:42
our seniors net and the magazine is
18:44
available and we print quarterly and
18:47
like I said the summer edition will be
18:50
out in all locations by June 29th great
18:53
to have you here Julian so you know as
18:55
we’re as we’re thinking about you know
18:58
the the range of providers who are out
19:00
there letting go back to Anthony Ford
19:04
with plan Life Care and Anthony you know
19:08
I know there’s a wide range of services
19:11
that you provide and we talked a little
19:13
bit earlier can you do the 24/7
19:16
kind of coverage as well for people oh
19:18
yes I’ve got several clients with both
19:21
24/7 shift care which is where you have
19:23
a caregiver who’s constantly awake and
19:26
in attendance but we also do the live-in
19:28
24/7 which works out as a much lower
19:30
cost option and we’ve got clients that
19:33
do use that service and really
19:35
appreciate it you know and that’s
19:36
something really important I think to
19:39
our listeners because there are times
19:41
particularly you know when you’re a
19:45
person may be experiencing a temporary
19:47
health condition they want to stay at
19:50
home but they really need someone there
19:53
in the event that something might happen
19:55
where they need to have a response and I
19:59
think for family members who are local
20:02
or even particularly out of town to know
20:04
that you can provide that kind of
20:07
service you know to their loved one
20:09
whether it be one shift or many shifts
20:13
right oh yes and it’s it’s I mean it can
20:17
apply to long-term care but it can apply
20:19
to those people
20:19
in transition maybe you’ve just recently
20:21
come out of rehab and you’re really
20:23
struggling you know you’re gonna get
20:25
better but you need that help to make
20:27
sure that you get better without any
20:29
setbacks yeah you know and that’s
20:31
another another service that I think
20:34
maybe many of our listeners might not
20:35
understand about what you do you can
20:38
follow people as they transition into
20:41
let’s say senior living of some kind
20:44
whether it be assisted living or even
20:46
nursing home care and that that’s
20:49
something that could be short-term it
20:51
could also be longer-term oh yeah I mean
20:53
you look at the transition and even if
20:56
someone’s transitioning into assisted
20:58
living or nursing home there’s so much
21:00
to plan and do for that move and I
21:03
provide specific transition services so
21:06
we send in a caregiver for a few weeks
21:09
before the move they help them pack
21:10
organize you know you just get their
21:13
life ready to make that transition in
21:16
life and then move with them into the
21:18
assisted living which people find a
21:20
great comfort because it decreases
21:23
sufferings out the the cone the corners
21:26
on that transition as it were so it
21:28
helps the whole process go more smoothly
21:29
well it’s it’s a unique another unique
21:32
component of what you offer Anthony tell
21:35
our listeners how how you can be reached
21:37
at plan life care all right well as
21:40
always plan life care calm my toll-free
21:43
number answer 24/7 is eight four four
21:46
eight six one four seven four seven and
21:49
if I may I just like to give out the
21:51
contact information for seniors Got
21:53
Talent so everyone out there if you’re
21:56
on Facebook please go to facebook.com
21:58
backslash seniors Got Talent
22:01
like follow and support if you if you
22:04
feel inclined and if you need to talk to
22:07
someone or have any specific questions
22:09
about seniors car talent please call
22:11
eight six six seven elders and that’s
22:15
the the Seles elder law firm and ask to
22:19
speak to Brigitte and she’ll help you
22:20
out with any questions you have well
22:22
thank you so much Anthony and so that’s
22:25
a wrap for for our this edition your
22:27
focus on senior lifestyles this is
22:29
monlik I’m your host and please make it
22:32
a great day
22:33
okay time before we go get your phone
22:35
number for our oasis yeah three eight
22:37
six two seven five two fives with any
22:40
time day or night there you go it’s
22:42
seniors advisors all a lot of people
22:44
that take care of our seniors and do
22:46
great things with our seniors right here
22:48
in Volusia County well we got to make
22:50
way now for the latest news news you
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need to know from the CBS Radio Network
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Heather’s airs in the Weather Center
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of course on our turntables the best
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yep Dave Ramsey right here on the great
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voice of Volusia County and then of
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course don’t forget Tortuga baseball
23:11
tonight we got you covered right here
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