Plan Life Care talking about Seniors got talent on WSBB Senior Lifestyles program

Plan Life Care on radio station WSBB. We talked about many topics, but the main topic was the Seniors Got Talent fundraising event.

 

 

 

 

de and particularly a need for for
00:03
assisted living it’s a free service for
00:06
them to use and we’re grateful and happy
00:09
to be serving the community in that
00:12
regard also serving the community we
00:15
have this morning with us back again
00:17
happy to bat have back anthony forward
00:19
with planned life care good morning
00:21
Anthony well good morning tom and good
00:23
morning Volusia it’s a lovely lovely day
00:26
here and thence always a pleasure to
00:28
start the day in the company of such
00:29
great people well agreed and you know
00:33
I’ve heard some some good some good news
00:36
about how your your customers the people
00:42
who you’re serving are feeling about the
00:44
service that you provide so tell us
00:46
about what you do and about that the
00:48
accolades that you’ve been been given
00:50
recently well thank you
00:52
well plant life care is very proud to
00:54
announce that we’ve been ranked as the
00:56
best of but in with both client feedback
01:00
and caregiver feedback we also get
01:03
feedback from our caregivers that’s by
01:06
an outside company that does does
01:09
surveys with my clients and my
01:11
caregivers they choose them at random
01:12
sample them and they’re very metric
01:14
driven and they’ve they’ve given me this
01:18
best of ranking in both clients and
01:19
caregiver rankings so I’m very proud of
01:21
that well congratulations and you know
01:24
when people are thinking about the need
01:27
for home care services whether they’re
01:31
in transition from the hospital or they
01:34
are at home or maybe in transition into
01:37
assisted living or some other
01:38
environment you know there there are a
01:41
number of providers out there you know
01:43
there are lots of different names but
01:45
can’t be confusing and so you you’ve
01:49
differentiated planned life care through
01:52
there as a result of the service that
01:54
you provide so congratulations well
01:56
thank you so much it’s really a
01:58
testament to my caregiver quality I I
02:01
tried very hard to make sure they feel
02:03
happy and secure and they pay me back by
02:06
giving great service to the clients and
02:08
that’s all I can ask for
02:09
I see and so with with this kind of quoi
02:14
control that you do this kind of
02:16
customer feedback is this something that
02:17
is it a one-time thing or do you is this
02:21
an ongoing process that you’re involved
02:23
with it’s happens every month it’s very
02:26
metric driven it happens just
02:29
continuously and basically I await the
02:33
results to come back from me each and
02:35
every month so it’s ongoing with both
02:38
clients and with the caregivers you know
02:41
one of the things that you commented on
02:42
I know and I’m aware of is that you
02:45
actually employ your your staff and you
02:48
and some of them are even salaried as
02:52
part of your team talk for a minute
02:54
about that well a lot of agency out
02:58
there they they use contractors I just
03:00
don’t want to go that route all of my
03:02
employees are w2 employees and an
03:06
increasing percentage of my core
03:08
employees are now salary w2 employees
03:11
which means that they really have
03:13
committed to the company they’re not
03:15
working elsewhere they’re really
03:16
dedicated to the company and it’s my
03:19
great joy to give those caregivers that
03:22
solid salary base and they pay me back
03:25
with good quality care yeah well then
03:27
and that’s another differentiator
03:29
certainly that loyalty that commitment
03:32
to the company into the service well
03:35
we’re gonna take a break and when we
03:36
come back we’re gonna learn more about
03:38
plan life care thank you
03:41
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the great voice of Volusia County from
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your WSB B 2020 Volusia County newsroom
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I’m Amy Ryan according to the latest
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poll most full Arabians have yet to
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decide who they want to be the next
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governor or Alan Specter has more the
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latest poll from Saint Leo University
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made up their minds 35 percent back
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Agriculture Commissioner Adam Putnam for
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governor and 13 percent support
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congressman Ron De Santis former
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congresswoman Gwen Graham and former
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Miami Beach Mayor Philip Levine share
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the lead among Democrats at 14 percent
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followed by Tallahassee mayor Andrew
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Gilliam with 10 percent and Orlando
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businessman Chris King with 6 percent
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I’m Alan Specter this 2020 Volusia
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well good morning welcome back to focus
07:09
on senior lifestyle this is Tom on luck
07:12
I’m your host and I’m back with Anthony
07:14
Ford who runs planned life care and
07:18
Anthony there’s there are lots of ways
07:21
that you’re contributing into the
07:23
community you’ve you’ve you become very
07:25
active here core serving our seniors and
07:27
their families in the area right I know
07:31
also that you know you like to give back
07:34
to the community and there’s a really
07:36
interesting I think got a fun kind of
07:37
event that’s upcoming that you I know
07:40
are involved with and I’d like to give
07:42
you a chance to talk a little bit about
07:43
that oh my gosh yes well this is really
07:46
exciting and I’m so honored to be
07:48
helping out with this
07:49
this is seniors Got Talent and it’s
07:53
presented by originated from Seles elder
07:57
lore
07:57
it started from an idea that was founded
08:00
by Riviere assisted living but it’s it’s
08:03
basically a talent show and all proceeds
08:07
from this will go to fund senior care
08:09
for those who need and don’t have the
08:12
ability to pay it’s a really fun way of
08:15
raising money and raising awareness in
08:17
the community and I’m just so honored to
08:19
be part of it okay so have they chosen a
08:22
date yet for the event
08:24
yep the the it will be the main event
08:27
will be on September 20th but there are
08:29
a bunch of audition events that will be
08:31
leading up to that we will be publishing
08:34
the exact time scale when we’ve got a
08:37
list of whoever is participating so we
08:40
know the numbers but we’re aiming to
08:42
have the main event on September 20th
08:44
this year and so and who’s a senior well
08:49
in the definition here it’s 65 plus but
08:52
you know we’ve that’s the definition for
08:57
this show but we’d like anyone to
08:59
participate because companies can come
09:02
along and sponsor we want people to work
09:04
on the leadership committees so anyone
09:07
who’s interested please let us know well
09:09
for sure seniors do got talent no doubt
09:12
about that we’re really happy about it
09:14
and you know with with companies like
09:17
like like Anthony’s
09:19
there there are ways to reach him and
09:24
he’ll talk about that in a few minutes
09:26
but there’s a new way here in Volusia
09:30
County to learn about senior resources
09:35
and we have your Julian Cantillo who is
09:39
from a company called our seniors dotnet
09:42
good morning Julian good morning Tom
09:45
thank you for having me good to have you
09:47
here tell us a little bit about who you
09:49
are and what you do because I think
09:52
you’re introducing kind of a new concept
09:54
into our community absolutely our
09:57
seniors dotnet magazine and resource
09:59
directory is available to the consumers
10:03
here in Volusia and Flagler County they
10:06
can pick up the magazine for free at
10:09
over 200 locations around Volusia and
10:12
Flagler like as an example CVS Walgreens
10:16
Denny’s you name it and we have
10:19
informative articles that we bring to
10:23
our readers we print quarterly and at
10:26
the same time we put vendors that wish
10:30
to come on board through a vetting
10:31
process so that the seniors can feel
10:33
comfortable selecting the services that
10:37
are provided by these vendors great and
10:41
so tell us a little bit about the range
10:43
of types of vendors because well we know
10:46
that you know Anthony might be one that
10:49
you would you would suggest for home
10:51
care is it all kind of medical service
10:55
or what what’s the range of things that
10:57
you you have within your network no
11:01
completely there’s no limitation okay we
11:06
have legal we have accountants we have
11:09
auto dealerships we have roofing
11:11
companies and for the most part when we
11:14
do the vetting process we actually use
11:17
the services to make sure that these
11:19
folks will deliver what they’re
11:22
promising okay and if you pick up the
11:24
summer edition
11:25
it’ll be out and available to everyone
11:28
by June 29th you’ll see tree work now as
11:32
an example
11:33
tree-trimming company that’s coming on
11:35
board mmm-hmm yeah excellent so I’m
11:38
imagining a situation maybe has been in
11:41
the area for a while but does not know
11:47
about resources or in particular for
11:50
people who are coming into the area and
11:52
we have a lot of new people coming into
11:54
volusia county every day who may be of
11:58
the senior age 65 and older let’s say
12:01
and so do you anticipate that that you
12:07
would be a resource to some of these
12:09
folks who just are not sure how to
12:12
approach services that they might need
12:15
for their home or personally absolutely
12:18
absolutely not only you know for new
12:22
residents but obviously we know we have
12:24
a lot of snowbirds here in Volusia and
12:27
Flagler and the population is growing by
12:29
the minute but for example even auto
12:33
repair something as simple as auto
12:35
repair you want to make sure you’re
12:37
taking your vehicle to an honest
12:39
reliable mechanic okay we have those
12:42
listed on there okay the we did an
12:45
article just recently on yoga for
12:48
seniors as an example and got a lot of
12:53
calls got a lot of emails people want to
12:55
know a lot of people don’t even realize
12:57
because they’re not promoting it
12:59
properly if you’re a Medicare recipient
13:02
and you belong to any of the plans you
13:05
get free gym membership and they’re not
13:08
really educating and informing our
13:10
seniors about that you know I’m really
13:12
surprised to hear about yogurt for
13:14
seniors I didn’t realize that they that
13:17
there was a specialty for I think you
13:19
you you I think I heard you wrong it’s
13:21
yoga for seniors that’s fantastic that’s
13:24
that’s a great what what a great a great
13:27
resource you know when we come back
13:31
we’re gonna take a break
13:32
Julie when we come back I’d like to
13:33
understand more about how you vet and
13:38
you know do the approval process for
13:41
your your vendors because I’m impressed
13:44
with with how you do that so we’re gonna
13:45
take a break we’ll be right back
13:48
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this is Jay Harvey join us Sunday
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morning for the music of the Boston Pops
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tres CoBank has whole town checking with
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what’s the answer
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I studied plan life care to provide
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in-home care for my mother care with
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licensed bonded insured and thoroughly
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well welcome back we are focusing on
15:55
senior lifestyles here this morning and
15:57
we were welcoming back Julian Cantillo
16:01
and our seniors dotnet his company that
16:04
provides all the range of these kinds of
16:07
services that can help you
16:09
you know safely and happily live at home
16:13
and Julian I know we we talked a little
16:17
bit earlier about how you go through the
16:19
process of vetting and you know it’s
16:22
easy enough to say gee this is I think I
16:26
like this person and I trust them enough
16:29
to be able to add their name in but I
16:31
think you take another step further when
16:34
you’re vetting is if you will or proving
16:37
someone for your network right
16:38
absolutely absolutely and for example
16:41
when we were going through the vetting
16:44
process of roofing companies we vetted
16:46
over 22 different roofing companies in
16:49
the area okay and we asked to speak with
16:52
the executives of the companies provide
16:55
us with sample of their contracts what
16:58
the requirement were for deposits etc at
17:02
the end of the day we actually gave them
17:06
a roofing job as part of the vetting
17:08
process okay to make sure that they were
17:11
gonna deliver what they promised and at
17:14
this juncture doesn’t mean that we’re
17:16
just limited to one roofing company but
17:18
at this time okay we have on board as an
17:22
example Sun Coast Roofing Rick and his
17:24
wife run the operation and at the end of
17:27
the day Rick made it clear that although
17:29
he’s been growing he’s now serving seven
17:33
counties okay he’s accountable for
17:36
everyone in the company if there’s a
17:39
problem we have his number we can call
17:42
him directly and he’ll take care of it
17:44
and so when when your customers are use
17:49
the service do you is there a follow-up
17:53
process that you use to determine how
17:56
satisfied they were with with the with
17:59
the outcome well part of the service
18:01
that we provide is that the providers
18:04
okay or their vendor
18:05
agreeing to a code of ethics as part of
18:08
the code of ethics if there’s ever an
18:10
issue and the consumer gets ahold of us
18:13
and says hey we called so-and-so we’re
18:15
having an issue it allows us to step in
18:18
mediate try to resolve the issue and try
18:21
to bring closure to the matter well
18:24
excellent Julian tell our listeners how
18:26
they can reach you at our seniors net
18:28
well the web site not only do we deliver
18:31
the magazine direct mail not only do we
18:34
have it available for local circulation
18:36
but also if your family member wants to
18:40
look at the magazine online just go to
18:42
our seniors net and the magazine is
18:44
available and we print quarterly and
18:47
like I said the summer edition will be
18:50
out in all locations by June 29th great
18:53
to have you here Julian so you know as
18:55
we’re as we’re thinking about you know
18:58
the the range of providers who are out
19:00
there letting go back to Anthony Ford
19:04
with plan Life Care and Anthony you know
19:08
I know there’s a wide range of services
19:11
that you provide and we talked a little
19:13
bit earlier can you do the 24/7
19:16
kind of coverage as well for people oh
19:18
yes I’ve got several clients with both
19:21
24/7 shift care which is where you have
19:23
a caregiver who’s constantly awake and
19:26
in attendance but we also do the live-in
19:28
24/7 which works out as a much lower
19:30
cost option and we’ve got clients that
19:33
do use that service and really
19:35
appreciate it you know and that’s
19:36
something really important I think to
19:39
our listeners because there are times
19:41
particularly you know when you’re a
19:45
person may be experiencing a temporary
19:47
health condition they want to stay at
19:50
home but they really need someone there
19:53
in the event that something might happen
19:55
where they need to have a response and I
19:59
think for family members who are local
20:02
or even particularly out of town to know
20:04
that you can provide that kind of
20:07
service you know to their loved one
20:09
whether it be one shift or many shifts
20:13
right oh yes and it’s it’s I mean it can
20:17
apply to long-term care but it can apply
20:19
to those people
20:19
in transition maybe you’ve just recently
20:21
come out of rehab and you’re really
20:23
struggling you know you’re gonna get
20:25
better but you need that help to make
20:27
sure that you get better without any
20:29
setbacks yeah you know and that’s
20:31
another another service that I think
20:34
maybe many of our listeners might not
20:35
understand about what you do you can
20:38
follow people as they transition into
20:41
let’s say senior living of some kind
20:44
whether it be assisted living or even
20:46
nursing home care and that that’s
20:49
something that could be short-term it
20:51
could also be longer-term oh yeah I mean
20:53
you look at the transition and even if
20:56
someone’s transitioning into assisted
20:58
living or nursing home there’s so much
21:00
to plan and do for that move and I
21:03
provide specific transition services so
21:06
we send in a caregiver for a few weeks
21:09
before the move they help them pack
21:10
organize you know you just get their
21:13
life ready to make that transition in
21:16
life and then move with them into the
21:18
assisted living which people find a
21:20
great comfort because it decreases
21:23
sufferings out the the cone the corners
21:26
on that transition as it were so it
21:28
helps the whole process go more smoothly
21:29
well it’s it’s a unique another unique
21:32
component of what you offer Anthony tell
21:35
our listeners how how you can be reached
21:37
at plan life care all right well as
21:40
always plan life care calm my toll-free
21:43
number answer 24/7 is eight four four
21:46
eight six one four seven four seven and
21:49
if I may I just like to give out the
21:51
contact information for seniors Got
21:53
Talent so everyone out there if you’re
21:56
on Facebook please go to facebook.com
21:58
backslash seniors Got Talent
22:01
like follow and support if you if you
22:04
feel inclined and if you need to talk to
22:07
someone or have any specific questions
22:09
about seniors car talent please call
22:11
eight six six seven elders and that’s
22:15
the the Seles elder law firm and ask to
22:19
speak to Brigitte and she’ll help you
22:20
out with any questions you have well
22:22
thank you so much Anthony and so that’s
22:25
a wrap for for our this edition your
22:27
focus on senior lifestyles this is
22:29
monlik I’m your host and please make it
22:32
a great day
22:33
okay time before we go get your phone
22:35
number for our oasis yeah three eight
22:37
six two seven five two fives with any
22:40
time day or night there you go it’s
22:42
seniors advisors all a lot of people
22:44
that take care of our seniors and do
22:46
great things with our seniors right here
22:48
in Volusia County well we got to make
22:50
way now for the latest news news you
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2018-06-21T11:16:54+00:00