houses actual house maintenance services
00:30
or the painful that when the client
00:32
needs it they scrub around they find
00:34
maybe a city sober handyman that will
00:37
turn it off maybe and you know it’s a
00:40
pain tonight my sort of nebulous
00:44
methodology shine I explain more about
00:47
that but basically I kind of I came in
00:51
this is something I developed after I
00:54
started the company now what I noticed
00:56
when talking to caregivers I really like
00:58
is that the cash shines through them so
01:02
that would be I would notice that when
01:04
they were talking about a previous blog
01:06
a slide a subtle smile thanks remember
01:12
remembering of fond memories literally
01:14
in the entities one of the questions I
01:16
ask is tell me about previous cloth and
01:21
very open-ended and I’m not so much
01:23
interested in the art in this specific
01:25
word
01:26
thinking about how they reacts there did
01:28
they are they remembering at the time so
01:30
they’re remembering a job well done so
01:33
that’s what I call the the shine quality
00:00
secret sauce giving it all the way
00:04
quality of planning and delivery I said
00:07
I came from a project management
00:08
background I believe very deeply in
00:12
getting the planning right so that the
00:15
delivery happens naturally if you don’t
00:18
plan properly things tend to go all
00:20
right integration of several services I
00:24
mentioned on : an in-house care there’s
00:26
no other home care agency this offering
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