On the Radio 3-8 WSBB Plan Life Care

My first radio interview:

 

 

 

 

e see 834 on your Thursday morning
00:15
right here from the great voice of
00:16
Volusia County yep that’s us am 12:30
00:18
a.m. fourteen ninety it even on FM now
00:21
or 106.9 and every Thursday morning we
00:26
focus on the lifestyle of our seniors
00:28
right here in Volusia County and the
00:29
host of our show is town mom lock good
00:31
morning Tom how you doing I can already
00:33
skip everything going good with you
00:34
doing great yep out there helping
00:37
helping people well I like that oasis
00:39
senior advisors what a fabulous
00:41
organization before you get to your
00:42
guests let’s talk about that for a
00:44
minute
00:44
how’s everything going well it’s great
00:46
you know we’re we’re out there part of
00:48
you know our purpose is to help people
00:51
holder people and their families in
00:54
particular who are looking for assisted
00:56
living and we can offer that service
00:59
free and people say wait a minute free
01:02
you know what’s what’s free about and so
01:06
we can offer free because the assistive
01:08
living community pays us a placement fee
01:11
okay well you know what one of the nice
01:12
things I like about the way you work is
01:15
everybody thinks they know what mom or
01:17
dad or the loved one that needs assisted
01:19
living wants but you really sit down and
01:22
talk with the people themselves and find
01:24
out the daughter says it was food the
01:26
the son said it was activity and you
01:28
really find out she wants friends well
01:31
that’s right I mean it’s it’s a kind of
01:32
for for issues for me that I try to try
01:36
to understand one of them is location
01:38
and that’s always important in any kind
01:40
of living arrangement and another one is
01:44
of course the services like you said you
01:47
know the meals the program and then cost
01:51
is always of course a factor and then
01:54
culture and that’s the one that people
01:56
don’t think about so much but it’s the
01:58
environment that that they that they can
02:01
live in in these communities vary
02:03
considerably from one to the other okay
02:06
what number can somebody reach at or our
02:08
website
02:08
well three eight six two seven five two
02:11
five zero three and
02:13
by the way just a little plug on March
02:14
the 27th we’re pulling a team together
02:17
who is and the topic is help I need to
02:22
pay for assisted living and so we’re
02:25
gonna we’re gonna bring some help to
02:26
them it’s at Grace Manor over in Port
02:29
Orange at five o’clock and we’re going
02:31
to have an attorney and we’re gonna have
02:33
a financial planner we’d have a realtor
02:36
and we’re gonna have a someone who helps
02:40
with transitions and moving and those
02:42
kinds of things and so it’ll be a nice
02:44
team of people free of charge to come in
02:47
and just learn about strategies for help
02:50
how can I pay for assisted living we
02:53
know a lot of people when they think
02:53
about assisted living they say oh no I
02:56
don’t want that but then when they get
02:57
there they find out it’s the best of
02:58
their life no that’s it you know and and
03:00
you’re right and you know so that’s a
03:03
great lead-in skip to our guest this
03:04
morning of we have Anthony forward with
03:07
plan life care with us good morning
03:09
Anthony good morning well thank you for
03:12
having me
03:13
good good to have so many from East
03:15
Florida join us
03:16
wait a minute probably not so you know I
03:19
think you’re from somewhere else
03:21
originally originally yes I often say to
03:23
people I’m from the deep south of
03:25
England and the reason that it’s so good
03:32
to talk to you this morning is you know
03:34
you are you are part of that plan for
03:38
people who want to stay stay at home for
03:40
as long as they can but may not be able
03:42
to stay there you know forever and so
03:45
tell us a bit about what plan Life Care
03:48
is well plan life care is in home care
03:52
basically so we go in and we consult
03:57
with the family see produce a care plan
03:59
and we plan for all those activities
04:02
that they those daily activities that
04:05
the person would need so it’s that
04:08
helping hand
04:09
it’s the alternative or interim care
04:12
before if someone wants to stay in their
04:15
home that’s what we do yeah and tell us
04:19
a bit about about the name that plan
04:21
Life Care I think it’s pretty
04:24
intentional right
04:25
yes it’s very in
04:27
tensional my job role prior to getting
04:30
involved in this industry was as project
04:32
manager
04:34
I’m very firm believer and putting in
04:36
place good solid plans in order to carry
04:39
out the right level of care so that’s
04:41
the plan part the life care is the
04:43
service we provide so we provide care so
04:46
you can carry on your life there just
04:49
allowing people to be safe and secure in
04:51
their own homes well in that planful
04:54
part yeah seems to be so important and
04:57
it also can and we’ll learn more about
04:59
this as we talked this morning but you
05:01
know people are always wondering well
05:03
what are the services I’m gonna get and
05:05
and how much are they gonna gonna cost
05:07
so that whole notion of well let’s sit
05:11
down and make a plan about this right
05:13
yes so it starts off with talking with
05:17
all the family members you want everyone
05:18
to be on board and know that this is a
05:20
safe way of helping the seniors stay in
05:24
their home so I use an RN as part of
05:27
that process registered nurse to produce
05:30
a solid care plan what we’re going to do
05:33
day in and day out as we’re in the house
05:35
well you know and we’re gonna hear a lot
05:37
more about this just really excited to
05:40
have you here this morning Anthony we’re
05:42
going to take a break and when we come
05:43
back we’re gonna learn a whole lot more
05:45
about plan life care
05:46
[Music]
05:52
this is state representative Tom leak
05:54
when we are in Tallahassee for session
05:56
or committee meetings stay tuned to AM
05:58
12:30 and AM 1494 updated information
06:01
[Music]
06:08
from your WSB B 2020 Volusia County
06:11
newsroom I’m Amy Ryan a school safety
06:14
bill is now headed for the governor
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after final passage in the Florida
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representative Evan Jenny says the
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[Music]
09:05
well welcome back this is Tom monlik
09:08
with focused on senior lifestyles and we
09:10
have with us this morning
09:12
Anthony forward with planned life care
09:14
and Anthony’s been telling us a little
09:17
bit about his business how he got into
09:19
it and and a little bit about his
09:23
strategies for developing that plan so
09:25
continue on with the plan and how you go
09:28
about that planning process with the
09:30
people that you’re working with Anthony
09:31
well the critical thing is to evolve all
09:34
the family and so we like to bring all
09:38
the family in including that this senior
09:41
we don’t want any mysteries or anything
09:43
you know anyone off the you know off the
09:46
plan as it were I bring in my RN who’s
09:49
incredibly experienced at analyzing what
09:52
the care needs are and we produce that
09:55
plan and then later on when we’re
09:56
providing the service the plan is
09:58
directly traceable to the care logs so
10:01
that’s any of my CNAs any of my
10:05
caregivers that come in can knows
10:08
exactly what they need to do I say yeah
10:10
so um though what’s what is the role of
10:13
the person being served in that plan I
10:17
mean I mean obviously they’re the focus
10:19
of the plan when they’re able are they
10:24
active in developing that plan as well
10:26
oh absolutely I mean that’s very
10:29
critical mm-hmm that you involve
10:31
everyone including the person who’s
10:33
going to receive the care uh you know if
10:35
someone has very advanced dementia or
10:38
Alzheimer’s then their input is
10:40
certainly considered but you you would
10:43
talk as much to the family members but
10:45
certainly everyone being on board
10:47
especially the person who’s going to
10:49
receive the service is critical yeah
10:51
well one of the things that will be is
10:55
really useful to know about is what
10:59
makes you different you know there there
11:02
are a lot of home care companies out
11:04
there and a lot of good ones certainly
11:06
in the area talk a little bit about how
11:08
you feel like you differentiate in your
11:11
services well first of all I came into
11:14
this industry and perhaps not Anna
11:18
so I was looking for care for my mother
11:21
and I very much wanted to keep her in
11:24
the home environment and I I talked to
11:28
various other people who are now my
11:30
competition and I didn’t I didn’t think
11:34
they offered the range of services that
11:36
was required but certainly in my
11:38
mother’s case and so being the project
11:41
manager I took hold of that and decided
11:43
to plan it for myself and I put the care
11:47
in place for my mom my mother while I
11:49
was doing my previous job and I just got
11:53
a tremendous sense of satisfaction in
11:56
getting my loved one cared for setting
11:59
up the right routines setting up the
12:02
right level of care and placing her in
12:04
the right environment so some of the
12:06
other work I did was also changing the
12:09
house a little bit for it to the
12:11
adaptation work that I also do which
12:14
isn’t commonly offered and things like
12:16
people commonly think grab bars ramps
12:18
it’s a lot more than that but just
12:20
making the environment safe as well you
12:23
know it would be good to go into that a
12:24
little bit here this morning because
12:27
that is always a concern for
12:30
particularly the adult children who may
12:33
be living at a distance and they might
12:36
not even be aware of the condition of
12:38
the home because they haven’t been there
12:39
in a while or things have changed so how
12:43
is it that you address that issue of
12:46
home safety and and also the
12:48
communication to family members about
12:50
what it is that you’re doing well you
12:53
can do a home assessment safety
12:55
assessment you can make a lot of changes
12:58
very good
12:59
meaningful changes for safety without
13:02
spending a lot of money and without
13:04
turning the house into a facility so
13:07
things that are useful for the senior
13:10
but also very good ideas for the house
13:13
in general an example is a zero entry
13:16
shower so that it’s very easy for anyone
13:19
to get in the shower but especially
13:21
someone who has their mobility
13:22
compromised all the balance compromised
13:25
say more about a zero entry shower
13:28
it’s basically instead of the true
13:31
we’ll set up where you have to step into
13:32
the bathtub it’s it’s removing that area
13:36
so that someone can walk in to the bath
13:39
on a basically a flat surface also
13:41
paying attention to the surface
13:43
materials making sure they’re non-slip
13:45
and you put in things like grab bars
13:47
grab bars don’t have to be ugly there’s
13:49
some fabulous designs that are out there
13:51
that are great towel rails are not grab
13:54
bars but you can make a grab bar look
13:56
like a towel rail so it’s and then if
14:00
there is a slip or fall or someone needs
14:02
steadying it’s a very safe device to use
14:06
to stop them slipping or you know most
14:08
of our listeners are sitting at home
14:10
right now and what what have you found
14:14
to be the number one safety concern for
14:18
people at home as you have gone about
14:21
what you do well the you have to look at
14:24
the whole environment but if I had to
14:26
choose one it’s always the bathroom
14:28
accessibility for the bathroom safety
14:31
while in the bathroom so many of these
14:33
lovely tiles that we have become very
14:36
slippery when wet yeah so you have to
14:39
choose the materials carefully but then
14:42
just looking at what happens if you know
14:45
removing sharp edges Losey sliding doors
14:47
that are often part of the tub and
14:50
shower arrangement can be very tricky
14:53
because they raise up the lip of the
14:55
bath and they’re also quite sharp if
14:57
someone Falls against them and they’re
14:58
not going to stop someone falling you’ll
15:00
fall through them yeah so it’s it’s a
15:02
the buffer is probably the main area to
15:04
look at you know these days you know
15:07
many people have cell phones and I heard
15:12
a story recently about someone who fell
15:14
in the bathroom but fortunately she had
15:17
her cell phone with her and was able to
15:20
call for for help as a result of so do
15:24
you have systems to address that yes one
15:27
of the things I love to use is a medical
15:30
alert device I have a very specific one
15:33
is it actually a pretty new product made
15:36
by a Florida company it’s waterproof so
15:39
they could wear it in the shower it has
15:41
a full detector it actually functions to
15:43
some extent like a cell phone
15:45
well if there’s a fool detected it sends
15:47
out a full alert they can also it’s got
15:50
an SOS button that they compress that
15:52
alerts predetermined numbers and also
15:55
gives locational information and the
15:57
family members can know where their
15:59
loved one is at anytime and talk to
16:02
their loved one at any time it’s like a
16:03
waterproof speakerphone to something and
16:05
that is just so terrific well we’re
16:07
gonna take a break and when we come back
16:10
Anthony I’d like to talk some about the
16:12
people because you know you’ve got in a
16:16
service like yours it’s really about who
16:19
the people are and the service is that
16:22
they’re able to deliver on behalf of of
16:24
your of your company so we’ll be right
16:27
back to talk more about that
16:29
[Music]
16:40
Daytona Beach is turning on to financial
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[Music]
19:47
but welcome back to focus on senior
19:50
lifestyles this is Tom monlik I’m your
19:52
host here and we’re continuing our
19:55
conversation with Anthony forward with
19:57
planned life care and Anthony let’s talk
20:01
a bit now about your people because of
20:05
course you know when it comes down to it
20:08
you know it’s that relationship that is
20:10
formed between the caregiver or
20:12
caregivers and the client the person
20:16
being served what is it that you do to
20:19
help make that successful in your
20:22
company well first of all I very much
20:25
take a point of view of mutual respect
20:30
I always say to my caregivers you don’t
20:32
work for me you work with me I look for
20:35
very particular type of person I
20:37
incentivize them in unique ways I have
20:41
them all as employees most agencies have
20:43
them as contractors so I make that
20:46
commitment to work with them to provide
20:49
benefits and to really hire the best
20:53
people mm-hmm yeah and that’s you know
20:55
that’s a very important point that you
20:58
make about the employment relationship
21:01
you have talked just a little bit about
21:04
the difference between employing versus
21:07
contracting and how our listeners can
21:11
become aware of that if they’re looking
21:13
for a home care well first of all if for
21:18
in order for people to provide the best
21:20
service they have to feel safe and
21:21
secure with the company they’re working
21:23
with and the the proper employment rate
21:28
method the w2 employment is a commitment
21:31
from the company to the person and
21:33
you’re looking for that commitment to be
21:35
returned whereas a contractor can go
21:38
anywhere can do anything could be
21:40
working for multiple companies they
21:43
might drop in and out of working for a
21:45
certain clients they might just
21:47
disappear and do something else where a
21:49
w-2 employee is committed to the company
21:52
and the company is committed to them it
21:54
takes on a lot more responsibilities
21:56
more costs but the net result
22:00
is a much better level of care and the
22:02
incentives that you provide to your
22:05
employed staff well what I do for
22:09
example is offer specific bonuses that
22:13
someone can qualify for every hour they
22:16
work so that they can get this bonus by
22:20
doing the right thing turning up on time
22:22
exiting the shift at the right time
22:24
doing a great job while they’re there
22:27
and the the my caregivers know that and
22:31
I write the contract the employment
22:34
contract in a very specific way so that
22:37
good caregivers read through it and
22:40
think I’d be doing that anyway this is
22:42
free money and I want that attitude bad
22:46
caregivers read through it say this is
22:47
way too complex what why are you making
22:49
it so difficult so that’s one way I
22:52
differentiate with very specific bonuses
22:55
for doing the right thing make a brief
22:57
comment if you would about the maybe the
23:01
one of the key characteristics that you
23:03
would be looking for in a caregiver well
23:06
very early on obviously I’m looking for
23:09
them to like that kind of bonus
23:10
arrangement but the most critical thing
23:13
is what I call shine hair shine there’s
23:16
certain types of people where this job
23:19
is a calling to them so I look for that
23:22
I ask some very specific questions
23:24
during the interview process and I for
23:28
example one I commonly asked is describe
23:31
a situation where you felt you made a
23:34
difference and I look for that cash
23:36
shine it’s what I call it where they
23:38
smile that they know they did a good job
23:41
for that for that previous client and I
23:44
look very much for that and it’s kind of
23:47
turned into a methodology for how I
23:49
approach the management of the company
23:51
well Anthony a very impressive love
23:54
hearing more about your your company
23:58
plan life care tell our listeners how
24:01
they can reach you if they would like to
24:03
talk more with you about your services
24:06
well I have my direct office number is
24:10
three eight six nine six eight nineteen
24:13
twenty
24:14
they can call me during office hours I
24:17
have a 24-hour number as well I have my
24:19
website plan life care comm there’s lots
24:22
of information on there and reach out to
24:26
me at any time any questions you have
24:28
because even if I’m very focused on
24:32
putting people into the right and care
24:34
environment so if I don’t necessarily
24:36
offer the services I will refer to
24:37
someone who does well thank you so much
24:40
for being here this morning
24:41
that’s a wrap a focus on senior
24:43
lifestyles Tom on lock your host you get
24:45
a great day
24:46
[Music]
24:55
what a great program Tom focus on senior
24:58
lifestyles every Thursday morning on our
25:00
focus program right here from AM 12:30
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a.m. fourteen ninety holy moly we got to
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make way now for the latest news news
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but of course on our turntables the best
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music bar none of any radio station four
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25:21
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25:23
Dave Ramsey will tell you right here on
25:25
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25:27
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2018-04-13T14:25:48+00:00